Find the answers to our frequently asked questions here.
DOES ONEPOINTE HAVE A REPRESENTATIVE AVAILABLE IN MY AREA?
We have local consultants nationwide. Call for a free consultation 866-612-7312.
CAN ONEPOINTE PROVIDE REFERENCES IN MY LOCAL AREA, OR EXAMPLES OF JOBS NEAR ME?
We have finished labs across North America. A complete list of references and sample product is available. Call today to speak to a lab consultant 866-612-7312
CAN ONEPOINTE OFFER DESIGN ASSISTANCE FOR MY LAB OR INDUSTRIAL SPACE?
We offer complete design assistance to help customize your lab or space for your specific needs. Call for a free onsite consultation. 866-612-7312.
WHERE IS ONEPOINTE SOLUTIONS LOCATED AND WHERE DOES MY EQUIPMENT SHIP FROM?
Onepointe Solutions is located in Austin Texas, and most of our product ships from this location as well. 3rd party items purchased through Onepointe Solutions may ship from a different location.
HOW LONG DOES IT TAKE TO GET MY FURNITURE AFTER I PLACE AN ORDER?
Our lead time varies with our current production schedule. If you have a specific lead time you need to obtain your furniture by please discuss this with your Sales Consultant when discussing your project.
WHICH STANDARDS OF REGULATORY BODIES DOES ONEPOINTE SOLUTIONS MEET?
Onepointe Solutions products have been independently tested and meet SEFA (The Scientific Equipment and Furniture Association) standards. If you would like more information about the connection between SEFA and OnePointe, please call us at 866.612.7312.
CAN I TAKE A TOUR OF ONEPOINTE’S FACTORY?
If you’d like a tour of our facilities please contact us at 866.612.7312
CAN I GET A COLOR SAMPLE OF ANY GIVEN PRODUCT?
Color samples are available upon request, just let your Sales Consultant know and they will send them out to you.
I AM AN ARCHITECT, DO YOU HAVE REVIT/BIM FILES?
We do have REVIT/BIM files available upon request for many of our product lines. Please call us at 866.612.7312 or request them from your Sales Consultant.
I’VE RECENTLY PURCHASED FROM ONEPOINTE! HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
When your order ships you will receive an email from us that contains the shipping method and tracking number to track your shipment. You can always call us at 866.612.7312 or email your Sales Consultant at any time for an update on the status of your order.
DOES ONEPOINTE REQUIRE A MINIMUM PURCHASE?
Onepointe never requires a minimum purchase.
About Our Cabinets
HOW ARE YOUR CABINETS CONSTRUCTED AND WHAT ARE THEIR SPECS?
We have a variety of different productions with different constructions. Primarily our cabinets are constructed of stainless steel, powder coated steel, and wood/laminate. Specifications for our products are available upon request by calling 866.612.7312 or by contacting your Sales Consultant.
WHAT IS THE DIFFERENCE BETWEEN INSET AND OVERLAY?
Inset or Overlay describe the positioning of the door and drawer faces in a cabinet. Inset means that the door or drawer sits flush with the face of the cabinet. Overlay means the doors and drawers cover over the front frame of the cabinet. Most of our metal cabinetry is constructed with inset doors and drawers, and this combined with our hidden soft close hinges give your cabinets a very clean, sleek and modern look. We do have other designs available, please discuss your needs with your Sales Consultant when discussing your project requirements.
HOW DO I GO ABOUT ORDERING A LARGE QUANTITY OF CABINETRY? ARE YOU ABLE TO MEET ANY SIZE ORDER?
The process for ordering cabinets with Onepointe for large or small jobs all start with a discussion with one of our knowledgeable Sales Consultants. We can handle all size jobs, though delivery lead times can vary with job size. If you have a large furniture order please speak directly with one of our Sales Consultants by calling 866.612.7312.
HOW DO I INSTALL MY CABINETS AFTER THEY ARRIVE? DO THEY COME PRE-ASSEMBLED?
Assembly requirements can vary by the type of product. Most of our cabinetry does come fully assembled and ready to install. Installation instructions are available. We also offer installation services for our customers if you would rather not assemble or install our product yourself!
About Our Quality
WHAT IF I HAVE AN ISSUE WITH MY ORDER?
Quality is a top priority for Onepointe. If you have an issue with any of the products or services you have received from us, please contact us as soon as possible by calling 866.612.7312 or contacting your Sales Consultant directly. We will respond to all issues as soon as possible to resolve the situation and make our customers happy!
HOW LONG ARE YOUR WARRANTIES?
OnePointe Solutions LLC warrants the products we sell are free of defects in materials or workmanship to the purchaser under normal use and service for duration listed on our warranty page (https://www.onepointesolutions.com/warranty/). We will at our sole obligation will repair or replace (at its option) any product, part, or component covered by this warranty which fails to perform to the products specifications. Please visit the warranty page for complete details. You can also email us at [email protected]
HOW DO I CARE FOR MY ONEPOINTE PRODUCTS?
Our products are very easy to care for! Generally the best care for our products is keeping them clean using a mild, non abrasive all purpose cleaner. If you have specific care questions for our product, please call us at 866.612.7312
ARE REPLACEMENT PARTS/HINGES AVAILABLE?
Replacement parts are available, please email us at You may also email us at [email protected] or contact your sales consultant for assistance.
HOW DO I SPEAK WITH SOMEONE DIRECTLY AT ONEPOINTE AFTER MY PURCHASE?
Our Sales Consultants will provide you with their direct contact information during the planning phase of your project. They are available via phone and email. You can also call us at 866.612.7312 or email us at [email protected]